Refund and Return Policy
What happens if something is wrong with your custom patches.
Last updated: October 27, 2026
Every patch we make is custom, made to your artwork and your order, so it cannot be resold to anyone else. This policy explains when you can cancel, when you get a refund or a remake, and how to ask for one.
Our promise: remake or refund
If something is wrong with your order because of us, we remake it for free or refund you, your choice. This covers:
- Patches that do not match the mockup and sample you approved.
- The wrong quantity, size, patch type or backing compared with your order.
- Manufacturing defects such as loose stitching, flaking print or a backing that fails.
- Patches that arrive damaged.
- Parcels lost in delivery, as described in our shipping policy.
What is not covered
- Change of mind after production has started.
- Spelling, wording or design mistakes in artwork that you approved.
- Small color differences between a screen and real thread or print. You see the real colors on your physical sample before production.
- Patches that were attached, washed or used in a way that damaged them.
Cancelling an order
| When you cancel | What you get back |
|---|---|
| Before production starts (including during mockup and sample approval) | A full refund of everything you have paid |
| After production has started | Custom work cannot be cancelled |
To cancel, email us or message us on WhatsApp with your order number. We confirm the cancellation by email.
Deposits
At checkout you can pay 25%, 50% or 100% of your order. Production starts only after your order is paid in full. Deposits follow the same cancellation rules as full payments: if you cancel before production starts, your deposit is refunded in full.
Returns
Because every order is custom, we do not accept returns for change of mind. If your patches are faulty or wrong, you do not need to send them back unless we ask. If we do ask, we pay the return shipping.
How to request a remake or refund
- Contact us within 14 days of delivery by email or WhatsApp. Include your order number and clear photos of the problem.
- We review your request and reply within 2 business days.
- If it is approved, we remake your order or issue your refund.
How refunds are paid
Refunds go back to the original payment method, card or PayPal. We issue approved refunds within 5 business days. Your bank or card issuer may then take 5 to 10 business days to show it on your statement.
Contact
Email: contact@legionpatches.com
WhatsApp: +1 437 703 7747
Contact form: legionpatches.com/contact